Refund policy

Returns and refunds

Every item is printed to order and we hold no stock, so we don't accept returns, exchanges or refunds for change of mind, wrong size or colour ordered, or delivery taking longer than estimated.

We only replace or refund an item that arrives faulty, misprinted, damaged, or isn't the item you ordered. Please make your request within 30 days of delivery.

How to request a refund

• Email hello@smrmerch.com.
• Include your order number in the subject line or message, written as SMR followed by the number (for example: SMR1001).
• Attach at least three clear, well-lit photos, including at least one close-up of the defect and at least one photo showing the whole affected item, from multiple angles if possible.
• Photos must be JPEG, PNG, or HEIC (GIF and WebP are also accepted but not preferred).
• If your request is incomplete (for example, fewer than three photos, no close-up of the defect, no photo of the whole item, or no order number), we'll reply asking for what's missing.
• We review every complete request ourselves. If we approve it, we submit it to our manufacturing partner on your behalf. Please contact us directly, as our manufacturing partner can only accept requests from us.

Normal wear, washing damage, and small variations in print placement or colour are not faults. This policy doesn't limit your rights under consumer laws that apply to you.